Refund & Cancellation Policy

REFUND & CANCELLATION POLICY — AVENQUBE LLC

This policy governs refunds and cancellations for all services purchased from Avenqube LLC. Please read this policy carefully before placing an order. This policy is required by our payment processors and forms part of our Terms and Conditions.

Section 1 — One-Time Services (Web Development, App Development, Design, Setup)

1.1 Before work begins: Full refund within 48 hours of payment if no work has commenced.

1.2 After work has begun: Partial refund based on work completed. We will provide a written breakdown of work completed to date. Refund = Amount Paid − Value of Work Completed.

1.3 After delivery/completion: No refund once final deliverables have been delivered and approved. Revision rounds as specified in your plan are still honoured.

1.4 Deposit-based projects: If a 50% deposit was paid and work has begun, the deposit is non-refundable. The remaining 50% is not due until the final milestone is approved.

Section 2 — Monthly Subscription Services

(SEO, SMO, Paid Ads, Remote Desktop Support, Helpdesk, CRM Management, Lead Generation)

2.1 Cancellation: You may cancel your subscription at any time by emailing billing@avenqube.com or through your client dashboard. Cancellations take effect at the end of the current billing period.

2.2 No mid-cycle refunds: We do not provide pro-rata refunds for the remainder of a billing cycle after cancellation. Your service continues until the end of the paid period.

2.4 Annual subscriptions (if applicable): Cancellation of an annual plan within 30 days of payment receives a full refund. After 30 days, a pro-rata refund is issued for unused complete months, minus a 15% early termination fee.

Section 3 — Paid Advertising Services

3.1 Avenqube's management fee is refundable per Section 2 above.

3.2 Ad spend is non-refundable. Funds already submitted to Google, Meta, LinkedIn, or other ad platforms cannot be recovered by Avenqube. Please contact the respective platform for ad credit refunds.

3.3 Campaign setup fees paid before campaign launch are refundable within 48 hours if work has not yet started.

Section 4 — Helpdesk & Remote Support Sessions

4.1 Unused sessions in a monthly plan do not roll over to the next month and are not refundable.

4.2 If a support session fails to resolve the reported issue due to factors within Avenqube's control, a replacement session will be provided at no charge.

4.3 Sessions that are cancelled by the client with less than 2 hours notice may be counted as used.

Section 5 — How to Request a Refund

To request a refund:

1. Email billing@avenqube.com with subject line: "Refund Request — [Your Name] — [Service Name]"
2. Include your order ID or invoice number, the reason for your request, and any relevant supporting information
3. We will acknowledge your request within 1 business day and provide a resolution within 5 business days
4. Approved refunds are processed back to your original payment method within 5–10 business days (timing depends on your payment processor and bank)

Section 6 — Refund Processing by Payment Method

Avenqube LLC currently processes refunds via bank transfer or through the same payment method used for the original transaction, handled directly with the client.

When our online payment system is activated, refunds for card or processor-based payments will be returned to the original payment method used at checkout. Processing times will depend on the active payment processor and your bank at that time.

Regardless of payment method, all approved refunds are processed within 5–10 business days of written approval confirmation from our billing team.

Section 7 — Non-Refundable Items

The following are non-refundable under all circumstances:

• Third-party ad spend (Google Ads, Meta Ads, LinkedIn Ads)
• Domain registration fees
• Third-party software licences purchased on your behalf
• Rush/expedited service fees
• Services already delivered and approved in writing

Section 8 — Chargebacks

Before initiating a chargeback with your bank, please contact us at billing@avenqube.com. We resolve most billing disputes within 2 business days. Unjustified chargebacks may result in service termination and recovery of chargeback fees.

Section 9 — Contact