Refund & Cancellation Policy

REFUND & CANCELLATION POLICY — AVENQUBE LLC

1. Purpose and Scope

At Avenqube LLC, client satisfaction and transparent business practices are our highest priorities. This Refund and Cancellation Policy outlines the exact terms under which refunds, cancellations, and service adjustments are administered for our online IT support, web development, and configuration packages.

2. Cancellation Terms

• Pre-Service Cancellation: If you purchase a support package or book an engagement and decide to cancel before a technician or engineer has initiated contact, opened an online support session, or commenced project work, you are entitled to a 100% full refund of your payment.
• In-Progress / Mid-Session Cancellation: If you choose to terminate a support session after a certified technician has begun diagnostics or active configuration, any refund issued will be prorated based on the engineering time expended, or deemed non-refundable if the core issue has already been addressed.

3. Refund Eligibility Framework

Refunds are evaluated on a case-by-case basis under the following standardized criteria:

• Technical Incompatibility / Unresolved Issues: If our certified technician determines that your hardware, network environment, or software architecture is fundamentally incompatible with the requested service, or if we are unable to resolve the primary technical objective due to limitations on our end, you will receive a full, unprompted refund for that session.
• Completed and Verified Services: Once a service package has been successfully executed (e.g., printer drivers successfully installed, network spooler mapped, test prints verified, or custom software deliverables approved by the client), the transaction is considered final and non-refundable.
• Duplicate Billing or Processing Errors: In the event of a technical billing error, system glitch, or accidental duplicate charge, clients are guaranteed an immediate 100% refund upon verification.

4. Dispute and Refund Request Procedure

To request a cancellation, review a billing discrepancy, or initiate a refund inquiry, you must contact our management team within 7 (seven) business days of the transaction date. Please provide your transaction receipt, invoice reference number, and a detailed explanation of the issue:

• Phone: 888-546-0613
• Email: support@avenqube.com
• Mail / Corporate Office: Avenqube LLC, 5052 Ramillie Run, Winston Salem, NC 27106

All legitimate refund claims are reviewed and processed within 3 to 5 business days, with approved funds returned via the original payment method.