Privacy Policy | Avenqube LLC

Avenqube LLC ("Avenqube", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit avenqube.com and use our services.

Section 1 — Information We Collect

We collect the following categories of personal information:

Information you provide directly:

Full name, email address, phone number submitted through contact or lead forms
Service enquiries, support ticket content, and message history
Billing information including name, address, and payment card details (processed securely through our payment processors — we do not store full card numbers)
Remote session data including device type, operating system, and session duration

Information collected automatically:

IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages
Device identifiers, operating system, referring URLs
Cookies and similar tracking technologies (see Cookie Policy)

Information from third parties:

When payment processing is activated in the future, our payment processor may share transaction status and fraud signals with us to detect and prevent fraud
Google Analytics 4 provides aggregated usage analytics

Section 2 — How We Use Your Information

We use your personal information to:

Provide, operate, and improve our IT services and support
Process payments and send transactional communications (receipts, invoices, refund confirmations)
Respond to support requests, helpdesk tickets, and enquiries
Send service updates, maintenance notices, and security alerts
Detect, prevent, and investigate fraud, unauthorized access, or abuse
Comply with legal obligations, resolve disputes, and enforce our agreements
Analyze usage patterns to improve our website and service quality
Send marketing communications where you have provided consent (you may opt out at any time)

Section 3 — Payment Processing & Financial Data

Avenqube LLC does not currently process payments directly on this website. All service orders and payments are currently handled via invoice, bank transfer, or direct agreement with the client.

We intend to integrate third-party payment processors in the near future to enable secure online payments on this website. When payment processing is activated, this Privacy Policy will be updated to name the specific processor(s) in use and describe exactly how your payment data is handled.

When payment processing is live, the following principles will apply:

• We will never store, process, or transmit full payment card data on our own servers
• All payment data will be handled exclusively by PCI-DSS Level 1 compliant third-party processors
• You will only be charged with your explicit consent at the time of purchase
• You will receive an email receipt and invoice for every transaction
• Refunds will be processed in accordance with our Refund & Cancellation Policy

For questions about payment handling, contact: billing@avenqube.com

Section 4 — Data Sharing & Disclosure

We do not sell your personal information. We may share your information with:

Our payment processor, for the purpose of processing transactions once online payment features are activated
Service providers who assist us in operating our business (hosting, analytics, email delivery, customer support tools) under strict data processing agreements
Legal authorities when required by law, court order, or to protect the rights, property, or safety of Avenqube, our clients, or the public
Business successors in the event of a merger, acquisition, or sale of assets — you will be notified before your data is transferred

Section 5 — Data Retention

We retain personal information for as long as necessary to:

Maintain your account and service relationship
Comply with legal and tax obligations (typically 7 years for financial records)
Resolve disputes and enforce agreements
Fulfill the purposes described in this policy

When data is no longer needed, we securely delete or anonymize it.

Section 6 — Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete data
Delete your personal information ("right to be forgotten")
Restrict or object to certain processing activities
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time where processing is based on consent
Lodge a complaint with your local data protection authority

To exercise any of these rights, email: privacy@avenqube.com

Section 7 — Security

We implement industry-standard security measures including:

SSL/TLS encryption for all data in transit
Secure, access-controlled server infrastructure
Payment data handled exclusively by PCI-DSS compliant processors
Regular security audits and vulnerability assessments
Restricted employee access to personal data on a need-to-know basis

Section 8 — International Transfers

Avenqube LLC is based in the United States. If you are accessing our services from outside the US, your information may be transferred to and processed in the United States. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for international transfers.

Section 9 — Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will promptly delete it.

Section 10 — Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Section 11 — Contact

Avenqube LLC
Email: privacy@avenqube.com
Website: avenqube.com

For payment-related privacy concerns, contact our payment processor directly once payment integration is active.