Question 1

Is my data safe during a remote session?

Accepted Answer

Absolutely. All sessions run through secure AES-256 encrypted pipelines. Our technicians operate in read-only visual mode until you grant keyboard permissions. You maintain full oversight throughout and can terminate the connection instantly at any moment.

Question 2

What devices do you support?

Accepted Answer

We support Windows 10/11 laptops, desktops, and servers, macOS endpoints, Chromebooks, network printers (HP, Canon, Epson, Brother), enterprise firewalls, Wi-Fi mesh systems, and custom database servers.

Question 3

How do I start a remote session?

Accepted Answer

First, click 'Download the support app' below the session widget to install our secure client. Next, call our technician or start an inquiry, and they will supply you with an 8-digit PIN. Enter the PIN and click connect to launch.

Question 4

What are your support hours?

Accepted Answer

Our technicians operate online Monday through Friday, from 8:00 AM to 6:00 PM (EST). For contract clients with premium SLAs, we provide 24/7 priority emergency response tunnels.

Question 5

How much does support cost?

Accepted Answer

Standard diagnostic assessments start at a flat rate of $75 per session. Custom setups and enterprise network migrations are quoted project-by-project. Live chat help is always free.

Question 6

Do I need to install anything permanent?

Accepted Answer

No. The AnyDesk/SupportStream support client runs as a lightweight standalone executable file. Once we close the session and you close the application, it removes itself, leaving no background services active.

Monday — Friday	8:00 AM — 6:00 PM EST
Saturday	Closed
Sunday	Closed

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